Frequently Asked Questions

In-app Issues

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1. When do I need to order by?

   1. Orders must be made within your institutions timeframes, this information is available on the homepage of the KnoWaste platform​

2. How do I change my order?

   • Orders can be ​altered in the 'recent orders' tab of the KnoWaste platform​

3. How do I reset my password?

   • Passowrds can be reset through the profile tab of the KnoWaste platform​

4. I don't understand the carbon visualisation

   • This key should help​

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Other

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1. How can I report an issue?

   • Issues can be reported through the app or directly via email (edward@knowaste.co).

2. Answer not here?

   • Send an email to edward@knowaste.co​ and we will get back to you as soon as possible